GETTING STARTED WITH PRIDE
Welcome Residential Customers!
- To set-up service, please call our office at 503-625-6177
- Office Hours are Monday - Friday, 8am - 4:30pm
Roll cart sizes: We offer four sizes of roll carts for your garbage: 20-, 32-, 60-, and 90-gallons. We will discuss with you what size roll cart you'd like to start with. If you need a smaller or larger size, please call our office.
False-bottom insert: Your garbage cart may have an insert (false bottom) to reduce its capacity to your service level.
The insert must stay in the cart. If you need more garbage capacity, please let us know.
Bag your garbage and place in your garbage cart. Bagging helps keep garbage from blowing around during the transfer process, and helps prevent odor. You and your neighbors will appreciate it!
Extra garbage & fees: We charge additional fees for ANY extra garbage you put out and our drivers pick up. Extra cans must be no greater than 32 gallons in size and 60 lbs. in weight. If you have items too big to fit in your containers (furniture, appliances, etc.), we can pick them up for a reasonable fee (ask for Bulky Item service).
HOW YOUR BASIC SERVICE WORKS
Roll carts and Bins...
Pride-supplied containers: You will soon receive your lidded garbage roll cart, and up to two red bins (tubs). Those in participating areas will also receive recycling and yard debris roll carts.
Container identification: All containers are property of Pride Disposal and each (except red bins) has a serial number registered to your account. Please keep track of them, as you are responsible for their use and return.
Place containers curbside by 6am: If your garbage, yard debris, or recycling containers aren't at curbside by 6:00 am of your pick-up day, your driver may pass you by.
Missed pick-ups: If for any reason your cart is not emptied by the end of your scheduled day, please notify our office.
Where to place your carts: The automated arms on our trucks require certain placement:
- Carts must have at least 5 feet of clearance on each side
- Set all containers within 5 feet of the road for pick-up
- Point carts toward the street (check arrows on top of lid)
- With at least 18 feet of overhead clearance.
- Be sure parked vehicles, mailboxes, basketball hoops, trees, etc., aren't too near your carts.
Keeping your containers clean: A clean cart empties easier and smells better. Please wash them out several times a year. Upon request, once a year at no charge, we'll exchange your cart for a clean one.
Your Curbside Pick-Up Schedules...
Different neighborhoods have different pick-up schedules (and colors) for recycling, yard debris, and glass/motor oil. Please refer to the Curbside Collection Calendar for your own schedule.
Co-Mingle Recycling Service...
The more we recycle, the less garbage we put into landfills! Pride customers have a great reputation for a high ratio of recycling to garbage. Recycling is a fine craft — and we're always ready to help.
- Please go to Residential Recycling for information on containers, yard debris service and how to dispose of hazardous waste.
- Go to the Pride Recycling Depot page for a list of additional items that can be recycled at our on-site facility.
CHANGES TO YOUR SCHEDULED SERVICE
Starting, changing, or canceling your service: Please call our office at least 24 hours in advance for any changes in service.
Vacations & temporary stops: If you want to put a temporary hold on service for any reason, please contact our office at least 24 hours in advance. Your account could be issued a credit up to 4 times per year.
On-call service: On-call customers requesting a pick-up must notify our office by noon of the workday prior to your scheduled service day.
Bad weather conditions: Severe weather conditions may prevent our drivers from staying on schedule. Normally, if local school bus routes are cancelled or delayed, Pride's will be, too. We will attempt to pick up your materials the following day. If we still can't, we will pick up twice your normal service level on your next regular pick-up, at no extra cost.
Holiday Schedules:
- Pride drivers work all holidays except Thanksgiving, Christmas, and New Year's Day. During these holiday weeks, service will be one day later from the holiday through the end of the week.
- The Pride office is closed for Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Year's Day.
BEYOND THE BASICS
Pride Disposal Company offers a full line of residential hauling and special services. We're responsive and very reasonably priced. Contact our office to price and order any of these special services.
- Bulky Item Pick-Up - too big for your SmartCar? We're your friend with a truck!
- 3-Yard Temporary Containers - keep it up to a week! Contact us for pricing.
- Drop Boxes - many sizes to choose from for special projects
- On-Call Pick-Up - only when you need us
Pride Recycling Company also offers:
- Document Destruction Service - schedule our shred truck to come to your home or business
- Pride Recycling Depot - you can bring additional recyclables (except motor oil) to our Sherwood location, including documents to shred
